Privacy Policy
Your privacy and relationship data security are our top priorities. Here's how we protect and handle your information.
Last Updated: December 2024
End-to-End Privacy
Your relationship data stays between you and your partner only
Full Transparency
Clear information about what we collect and how we use it
Your Control
Delete your data anytime with full account removal
1Introduction
Couple Up ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.
2Information We Collect
2.1 Personal Information
- • Account registration details (email, username)
- • Profile information you provide
- • Relationship status and partner connection data
2.2 Usage Data
- • Daily quest completion and progress
- • XP points, achievements, and level progression
- • Activity participation and streaks
- • App interaction analytics
2.3 Device Information
- • Device identifiers and operating system
- • App version and crash reports
- • Push notification tokens
2.4 Photos and Media
- • Images you upload or capture within the app
- • Media shared between partners
3How We Use Your Information
We use collected information to:
- • Provide and maintain app functionality
- • Sync data between partner accounts
- • Generate personalized daily quests and recommendations
- • Send push notifications for reminders and updates
- • Process reward redemptions and marketplace transactions
- • Improve app performance and user experience
- • Provide customer support
4Data Sharing and Disclosure
4.1 Partner Sharing
- • Relationship data is shared between connected partners
- • Both partners can view shared progress, quests, and achievements
4.2 Third-Party Services
We use the following services that may collect data:
- • Firebase (Google): Data storage, authentication, and analytics
- • Superwall: Subscription management and paywall analytics
- • RevenueCat: In-app purchase processing
- • Expo: App development platform and push notifications
4.3 Legal Requirements
We may disclose information when required by law or to protect our rights and users' safety.
5Data Storage and Security
- • Data is stored securely using Firebase Cloud Firestore
- • We implement industry-standard security measures
- • Data transmission is encrypted using HTTPS/TLS
- • Access controls limit data access to authorized personnel only
6Your Rights and Choices
6.1 Access and Control
- • View and update your profile information
- • Delete uploaded photos and media
- • Disconnect from your partner relationship
- • Request account deletion
6.2 Communication Preferences
- • Manage push notification settings
- • Opt out of promotional communications
6.3 Data Portability
- • Request a copy of your personal data
- • Export your relationship progress and achievements
7Data Retention
- • Account data is retained while your account is active
- • Relationship data is deleted when both partners delete their accounts
- • Some analytics data may be retained in anonymized form
- • Deleted data is permanently removed within 30 days
8Children's Privacy
Couple Up is intended for users 18 years and older. We do not knowingly collect personal information from children under 18.
9International Data Transfers
Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
10Third-Party Links
Our app may contain links to third-party websites or services. We are not responsible for their privacy practices.
11Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes through the app or email.
12Contact Us
For questions about this Privacy Policy or your data:
13Platform-Specific Information
13.1 iOS
- • We comply with Apple's App Store privacy requirements
- • Location services and camera access require explicit permission
13.2 Android
- • We follow Google Play privacy policies
- • Permissions are requested only when needed for functionality
14Cookie Policy
We use local storage and cookies to:
- • Remember your login status
- • Store app preferences
- • Improve app performance
You can manage these through your device settings.
Questions About Your Privacy?
We're here to help. Contact our privacy team for any questions or concerns.